1 Introduction
Medkart24 ("we," "our," "us," or the "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or otherwise interact with our pharmacy and grocery delivery services (collectively, the "Platform").
By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.
2 Information We Collect
We may collect various types of information from and about users of our Platform, including:
- Personal information you provide directly to us (such as name, email address, phone number, and delivery address).
- Account information you provide when registering on our Platform.
- Order and transaction information related to your purchases.
- Delivery information, including shipping address and recipient details.
- Payment information, processed through secure third-party payment gateways.
- Device and technical information, such as IP address, browser type, and operating system.
- Information collected through cookies and similar technologies.
3 Personal Information
Personal information refers to data that can be used to identify you as an individual. We may collect the following personal information:
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- Date of birth (where provided)
- Prescription information (where applicable)
We collect this information when you create an account, place an order, contact us for support, or otherwise interact with our Platform.
4 Account Information
When you register for an account on our Platform, we collect information such as your name, email address, phone number, and password. This information is used to create and manage your account, authenticate your identity, and provide you with access to your order history and other account features.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5 Order Information
We collect information related to your orders, including the products you purchase, the date and time of your order, the amount paid, and any other details necessary to process and fulfill your order. This information is used to process transactions, provide customer support, and improve our services.
Order information may include details about prescription medicines where applicable, which are handled in accordance with applicable laws and regulations.
6 Delivery Information
We collect delivery information such as your shipping address, recipient name, phone number, and delivery instructions. This information is used to ensure that your orders are delivered accurately and on time.
We may share delivery information with our delivery partners and logistics providers solely for the purpose of fulfilling your order.
7 Payment Information
All payments on our Platform are processed through secure third-party payment gateways. We do not store your payment card details, UPI credentials, or net banking passwords on our servers.
We may receive limited transaction information from our payment processors, such as the last four digits of your card, transaction ID, and payment status, for the purpose of order confirmation and customer support.
8 Device and Technical Information
When you access our Platform, we may automatically collect certain technical information about your device and usage, including:
- IP address
- Browser type and version
- Operating system
- Device type and model
- Pages visited and time spent on the Platform
- Referring website or source
This information is used to analyze trends, administer the Platform, track user movements, and gather demographic information for aggregate use.
10 How We Use Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders.
- To communicate with you about your orders, account, and inquiries.
- To improve our products, services, and Platform.
- To personalize your experience and provide relevant offers.
- To detect, prevent, and address fraud or security issues.
- To comply with legal obligations and enforce our Terms & Conditions.
12 Service Providers
We may engage third-party service providers to perform functions on our behalf, such as hosting, analytics, payment processing, and delivery. These service providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
We require all service providers to implement reasonable security measures to protect your information.
13 Payment Processing
All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store your full payment card details on our servers. Your payment information is encrypted and transmitted directly to the payment processor.
We may retain limited transaction information for record-keeping, customer support, and fraud prevention purposes.
14 Delivery and Fulfillment
We share necessary delivery information with our logistics partners to fulfill your orders. This includes your name, delivery address, and phone number. Our delivery partners are contractually obligated to use this information solely for the purpose of delivering your order.
We may also use your contact information to send you delivery updates and notifications.
16 Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure infrastructure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
17 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.
18 Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to legal obligations.
- The right to object to or restrict certain processing activities.
- The right to withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details provided in the Contact Us section below.
20 Children's Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.
If you believe that we might have any information from or about a child, please contact us immediately.
21 Third-Party Websites
Our Platform may contain links to third-party websites or services that are not owned or controlled by Medkart24. We are not responsible for the privacy practices or content of these third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
22 International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. By using the Platform, you consent to the transfer of your information to India and other jurisdictions where we operate.
We take reasonable steps to ensure that your information receives an adequate level of protection in accordance with applicable laws.
23 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on this page and update the effective date at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
24 Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
25 Pharmacy & Healthcare Privacy
As a pharmacy service, we understand the sensitive nature of healthcare information. We handle all pharmacy-related information with the utmost care and in accordance with applicable laws and regulations.
- Prescription information is used solely for the purpose of verifying and dispensing your order.
- Access to prescription information is restricted to authorized pharmacy personnel only.
- We do not use prescription information for marketing or promotional purposes.
- We do not share prescription information with third parties except as necessary to fulfill your order or as required by law.
- We maintain records of prescription medicines dispensed as required by applicable laws.
- The information on this Platform is for informational purposes only and does not replace professional medical advice.
By using our pharmacy services, you consent to the handling of your pharmacy-related information as described in this Privacy Policy. You are responsible for ensuring that any prescription provided is valid, authentic, and issued by a licensed healthcare professional.
We use reasonable administrative, technical, and organizational measures designed to protect your healthcare information against unauthorized access, disclosure, alteration, or destruction.